FAQ
Frequently asked questions
Phone
It is possible to change your phone service package automatically by calling 2 100100-6. The new monthly service fee will be activated on the first day of the following month.
Yes, you need to produce an ID to receive a detailed printout of your calls.
Call the free automated information service center number, 2 100 103 and receive information on charges to your telephone number without leaving home.
Yes. In this case no paid calls can be made from this number.
A stamped Invoice may be received at Silknet service centers. An electronic copy can be received upon request by dialing the hotline number 2 100 200.
For corporate customers, the deadline to pay the bill is the 25th of each month. It is recommended to make the payment transfer, 3 working days before the deadline. Please indicate the telephone number or account number in the payment order.
A local call is a call to a different network customer.
You will be charged on the last day of each month.
DSL Internet
To cancel service, the person who registered for DSL Internet or Phone service, should contact the service center and return all loaned equipment, according to the agreement contract.
To make sure that modem is out of order you need to bring it to the technical department in the Saburtalo service centre at 14 Nutsubidze Str.
Wireless phone
You can buy wireless telephone chargers at Saburtalo service center, add: 14 Nutsubidze St.
It is possible to change your wireless phone service package automatically by calling 100100-7. The new monthly service fee will be activated on the first day of the following month.
Television 8-16
Silk TV can be ordered in Silknet service centers. You can also order it online at www.silk-tv.com or call the hot line 2 100 400. Credit is also available.
The agreement can be signed in Silknet service centers
8-16
Silknet offers the 10-16 code connection with unprecedented low tariff to any country in the world Dial 10-16-country code-city code-telephone number.
Call the free information service centre number 2 100 100 and receive information on any country code or tariffs.

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