What should I do if the DSL Internet service is abolished?
To abolish the service, the person on whose name the DSL Internet or phone service is registered, shall apply to any service center of the company and return all the devices handed, based on the acceptance and delivery certificate, into the temporary possession of the customer.
What should I do if the DSL Internet modem is damaged?
If the modem is damaged, you must apply to the technical unit of Didube service center at the following address: Tevdore Mgvdeli No 46, Tbilisi.
Isani, Shiraki No 40
Home service for cordless modem
Silknet subscribers can call for the home service and get help with equipment configuration at home.
Equipment moving and configuration
Equipment moving and configuration GEL 30 for residential customers and GEL 50 for commercial customers will be charged on a monthly invoice.
Service for Wi-Fi modem
Silknet subscribers (residential customers) can call for the home service and get help with Wi-Fi equipment at home that includes:
Service fee: GEL 10
Service for Wireless Access Point
Free service for 30 days for those who use Silknet’s Wi-Fi Access Point at home:
Customers will be charged GEL 10 for the service after free 30 day period.
Above mentioned services includes 10 meter cable for free.
Call 2 100 100 or visit our service center for more information
Please note that by purchasing, deactivating, pausing service using PIN code, subscriber agrees to the terms and conditions of the service.