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FAQ

Can I change the phone service package without going to the service center?
The phone service package can be changed automatically- call from your phone to the number 2 100 100, dial `3` then '2' in the automatic mode and follow the instructions.
Do I need to present my identity card in order to get a detailed record of my phone conversation?
To get a detailed record of your phone conversation, you will need to present your identity card.
How can I know the amount billed on my phone number?
Call to the free automatic information number 2 100 103 and get information from your home on the charges billed on your phone number.
Can I restrict the 0 code?
The 0 code can be restricted, in which case no charged calls can be made from the phone number.
Where can I get the invoice?
For a physical person, a stamped invoice can be obtained at the service centers of Silknet, while the electronic invoice can be obtained by making a request on the hotline 2 100 200.
For a legal person, when do I have to pay the charges billed to avoid the unilateral disconnection of the phone service?
For a legal person, charges can be paid up to the 25th day. It is preferable to disburse the amount 3 working days earlier- you will necessarily need to indicate the phone number and the account number in the invoice. The charges for local calls will be billed on the last day of each month.
What should I do if the DSL Internet service is abolished?
To abolish the service, the person on whose name the DSL Internet or phone service is registered, shall apply to any service center of the company and return all the devices handed, based on the acceptance and delivery certificate, into the temporary possession of the customer.
What should I do if the DSL Internet modem is damaged?
If the modem is damaged, you must apply to the technical unit of Didube service center at the following address: Tevdore Mgvdeli No 46, Tbilisi. Isani, Shiraki No 40
Where can I purchase the wireless phone charger?
The wireless phone charger can be purchased at the technical unit of Didube service center at the following address: Tevdore Mgvdeli No 46, Tbilisi
How can I order Silk TV?
Silk TV can be ordered any our service centers, as well as in the online mode on the web-site: www.silk-tv.com or call to the hotline 2 100 400.
What is the cost of the Silk TV remote controller and where can I buy it?
The cost of the Silk TV remote controller is 15 GEL and it can be purchased at the service centers of Silknet.
How can I make calls abroad?
Using the international code of Silknet- 10-16, you will be able to make calls to any country of the world at low rates. Dial: 10-16-00 the code of respective country- the code of respective city/town- the phone number of the person you are calling to.
How can I know the codes and rates for international calls?
The information is available on our web-site www.silknet.com Also you can call free to the information center at the number 2 100 100 or visit the service centers.
How can I check the remaining MBs on 4G LTE?
1. The information is available on the web site 100100.ge (visit the web site with the same internet, which account you are interested in) 2.To get information on the balance, the customer must submit the combination- bal to the number 91800 3. Call 2 100 100 and via Security Code get the preferred information.
How can the package be activated?
To activate the package, you must submit respective combination to the number- 91800 For the Bronze package fixpacb For the Silver package fixpac1 For the Platinum package fixpac2 For the additional package addpac1 To activate the package, you must visit the service centers or call to the call center and activate the package, using the code word.
How can I unblock the S1 phone?
To unblock the S1 phone, you must visit the technical service center at the address: Tevdore Mgvdeli street No 46, Tbilisi.
Where can I buy the accessories of the S1 phone?
The accessories can be purchased at the service centers.
How can the remote controller be connected to the TV set?
To use the Silk TV remote controller, you will need to the connect the device to the TV set by entering a single pin code in the application. You can get the single pin code in the menu of the TV set of the Silk TV. Look for the `Remote Controller`in the category `My Silk TV`that, when respective button is pressed, will display a window for the pin code. After entering the pin code, confirm on the TV set display the connection to the application. To use the application, you will need to have access to the Internet.
What is the Silk Phone OTT?
The Silk Phone OTT is a fixed phone service that can be used from any location on the globe with the access to the Internet. The customers also can use the fixed phone rates and conditions of Silknet when connecting to the Internet at any location of the globe.
What will be the numbering of customers of the Silk Phone OTT?
The customer of the Silk Phone OTT will be assigned the numbering designated for the fixed phone service of Silknet. Maximum 3 (three) phone numbers can be activated for each customer.
What is the Silk Up?
It is a free mobile application of a home phone that can be installed on the operational system IOS and Android.
What is the Silk Up used for?
To receive and make free calls both for the Silk Up customers as well as in the direction of any external network. In addition, making calls to any other network is possible at the standard mobile rates of the company Silknet that is very appealing to those living or staying abroad.
How can I change my data (email, contact number) on the portal?
After registration on the portal, in the category `Parameters` you can change your email and password. No changes can be made to the mobile phone number on the portal. To change the mobile phone number, please visit the service centers or call to the call center and change the mobile phone number, using the code word.
Where can I find the code word on the portal?
You can find the code word on the portal in the category `Services` (according to each account number). In addition, the code word is provided below the name of the customer.
How can I use it on the Wi-Fi device?
When using the Wi-Fi device and activating the Turbo Button, you may not be able to use the 100 Mb/s Internet as the speed transfer depends on the conductivity of your Wi-Fi device. In that case, you can use the 100 Mb/s Internet by the direct network connection (by switching to the cable computer).
How to pay?
Monthly payment can be made by indicating personal account number on the online web-sites as well as by calling to the hotline 2 100 100 on our web-site and knowing your personal account number. This will allow you to pay simply.
How can I use the Silk TV Optima?
To install Silk TV, you will need to have the Internet, at least, with the speed 3 MB. You can check the speed at the following link: http://speedtest.silktv.ge To purchase a decoder, you can apply to any service center of the company Silknet.
How can I use it on the laptop with Turbo Button?
When using a laptop, if the device holds no technical indicators/parameters for receiving/conducting the 100 Mb/s speed, you may not use the 100 Mb/s speed Internet when activating the Turbo Button.
Who can use the Night Express?
The Night Express can be used physical persons using the optical Internet of the company Silknet in Tbilisi and the regions of Georgia (Rustavi, Velistsikhe, Telavi, Kutaisi, Batumi, Zestaponi, Gori, Khashuri, Poti and Zugdidi).
For who is the DSL Assistant intended?
The program is intended only for the following operational systems: Windows XP SP2 and the subsequent versions.
Can I use Internet Assistant for any other services as well?
In addition to the DSL internet, the program also allows the elimination of the problems arising with respect to the Silk TV service.